[24]7 Recognized as a Leading Predictive Analytics Provider for Multichannel Customer Care in the latest Opus Research Report
[24]7 Directly Addresses the Challenges of Omnichannel Customer Experience
[24]7 Recognized as a Leading Predictive Analytics Provider for Multichannel Customer Care in the latest Opus Research Report
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Nick Mitchell Appointed Head of Sales, EMEA at [24]7
Nick Mitchell Appointed Head of Sales, EMEA at [24]7
European expansion continues for intuitive customer experience firm as senior exec joins to take company into Europe’s biggest brands
LONDON, UK — 19 May, 2014 - [24]7, the intuitive customer experience company, has recruited Nick Mitchell as its new Head of Sales, EMEA, as the firm continues to add clients to its European portfolio and expand its operations.
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John Mejia
Chief Delivery Officer - Customer Success & Latin America John Mejia has over 20 years of operational experience leading large scale contact centers and operations. As Chief Delivery Officer - Customer Success & Latin America, John is responsible for operations and client relationships across delivery centers in Latin America.
John has over 20 years of operational experience leading large scale contact centers, CRM deployments and operations. He has been a key executive at large end-user companies responsible for CRM strategy and execution including Monitronics, Charter, Centennial and AT&T.
John has a BS in Information Systems from the University of Phoenix.
John.mejia@247-inc.com↧
Animesh Jain
Chief Delivery Officer, IndiaAnimesh joined [24]7 in 2004 as VP of Operations and became [24]7’s Chief Delivery Officer (CDO) in 2008. As CDO, he leads the operations across the delivery centers in India. His key responsibilities are to enhance capabilities, institute operational excellence, and instill the drive to outperform across the India delivery centers. Before joining [24]7, Animesh held leadership roles at Genpact and NIIT.
animesh@247-inc.com↧
Prashant Cherukuri
Chief Information OfficerPrashant joined [24]7 in 2009 with over 18 years of experience in the technology industry. As CIO, Prashant is responsible for the overall IT Strategy, SaaS infrastructure and IT Operations. He is also responsible for systems development and operational support systems globally.
Prashant joined [24]7 from Aditya Birla Minacs, where he served as the Chief Delivery Officer (CDO) for their IT services business unit (formerly PSI Data Systems) and was responsible for building capabilities in the areas of remote infrastructure management, managed testing, enterprise mobility and ERP. Prashant also served as the VP of Technology for PRC, a BPO in Florida where he was responsible for the overall technology architecture and applications and spear-headed their business intelligence and CRM development.
Prashant has a Masters in electrical engineering from the University of Florida.
prashant@247-inc.com↧
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Ravi Garikipati
President - Innovation LabsRavi joined [24]7 in 2009 and has been instrumental in the development of industry leading Px technologies and solutions. He brings a wealth of knowledge to our team with over 20 years of technology and management experience in building teams that deliver high quality web scale software and services in databases, predictive analytics, business intelligence, ecommerce and enterprise application areas.
Before joining [24]7, Ravi was Senior Vice President & Managing Director of Vendio, a large third party e-commerce service provider for small businesses. Under Ravi's leadership, Vendio grew to have more than 2 million online sellers and generated millions in annual revenues. Prior to that, Ravi held various senior engineering leadership positions at IBM and Oracle where he led technology initiatives in building scalable enterprise software architectures and services.
Ravi holds a Masters in software engineering and management from the Birla Institute of Technology and Science, Pilani, India.
ravi.g@247-inc.com↧
Patrick Nguyen
Chief Technology OfficerPatrick joined [24]7 in 2011 when we acquired Voxify, where he led product and platform development teams in his role as CTO.
Prior to Voxify, Patrick served in strategy, product development and R&D positions at Personify, McKinsey & Company and Australia’s Telstra Research Labs. He holds multiple speech technology patents and is a frequent speaker at the SpeechTEK, Mobile Voice and ACCE conferences.
Patrick earned a BS degree in electrical engineering from the University of Melbourne and a Masters in business administration from MIT’s Sloan School.
nguyen@247-inc.com↧
Kathy Juve
Chief Marketing OfficerKathy joined [24]7 in 2005 and was the Chief Sales Officer for the company until October of 2011 when she assumed the CMO role.
Kathy has 25 years of executive, marketing, sales, and operations experience across the technology and customer service industry. Prior to joining [24]7, she was Executive Vice President of Marketing and Sales with Creditek Corporation, which is now part of Genpact, and a leading BPO firm specializing in accounts receivable outsourcing solutions. Previously, she spent 8 years at Convergys Corporation in a variety of executive leadership roles in the Customer Management Group and the Billing Systems Group. Her last role at Convergys was as Vice President for the Technology and Telecommunications Practice, where she led strategy, marketing and business development.
Kathy holds a BS in Marketing from Michigan State University.
kathy@247-inc.com↧
Madhu Ranganathan
Global Chief Financial OfficerMadhu joined [24]7 in June 2008. As the Global Chief Financial Officer, Madhu brings over 20 years of financial, operational and business strength, along with "Big 4" public accounting experience to lead [24]7's worldwide functions.
Prior to joining [24]7, Madhu was the Chief Financial Officer of Rackable Systems, now SGI (Nasdaq: SGI), a provider of server and storage products, where Madhu's responsibilities included a successful secondary offering, raising over $300 million, and scaling finance operations during her tenure. Prior to Rackable, Madhu served as Vice President and Corporate Controller at Redback Networks (now part of Ericsson), a leading networking solutions provider, where she played a key role in a highly successful turnaround effort that included financial restructuring, securing venture funding and managing operations to achieve improved margins, cash position and profitability. Madhu also led finance operations at emerging growth companies, Jamcracker and BackWeb Technologies, including a successful IPO at BackWeb. Earlier in her career, she held positions in finance and accounting at Liberty Mutual and PriceWaterhouse LLP.
Madhu is a Chartered Accountant from India, Certified Public Accountant in California and holds an MBA in Finance from the University of Massachusetts.
madhu@247-inc.com↧
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Shanmugam Nagarajan
Co-founder and Chief People OfficerS. Nagarajan, 'Nags,' is a co-founder of [24]7 and has been instrumental in building the [24]7 culture. In his current role as Chief People Officer, his main focus is to recruit and develop the top talent for [24]7's global, 10,000+ person organization, and to ensure that the company values of respect, transparency, ownership, results, and teamwork are integral in how we operate our business.
Before co-founding [24]7, he co-founded Business Evolution Inc., a leader in integrated CRM Solutions for the eCommerce market, in Princeton, New Jersey. He has served on several leadership committees like the NASSCOM's Executive Committee and is a frequently-invited guest speaker to many leading business schools around the world. Nags began his career in IT with Tata Consultancy Services and later held various technical and senior management positions in the US, Europe, and India at companies such as Comsys Technical Services, Churchill Insurance Company.
Nags has a Master's Degree in computer applications from PSG College of Technology, Coimbatore and a degree in statistics from Loyola College, Chennai.
nags@247-inc.comLinkedIn↧
Michael Moritz
Managing Member at Sequoia CapitalMichael Moritz is a venture capitalist at Sequoia Capital focusing on internet, outsourcing and technology companies.
Michael Moritz is listed several times on Forbes' Midas List, which identifies venture capital's most successful professionals, ranked No. 2 in the Forbes 'Midas List' for the year 2009. Michael focuses on software and services investments
Michael currently sits on the boards of [24]7, Earth Networks, Gamefly, Green Dot,Klarna, Kayak.com, LinkedIn, Sugar Inc and The Melt. Michael's previous investments at Sequoia include Google, Yahoo, PayPal, Flextronics, Pure Digital and Zappos.com. Prior to joining Sequoia Capital in 1986, he worked in a variety of positions at Time Warner and was a Founder of Technologic Partners, a technology newsletter and conference company. He was also the former Bureau Chief of Times, San Francisco.
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TEN Customer & Commerce 2014, September 23, 2014, London, UK.
Tuesday, September 23, 2014London, UK.Panel: Innovating A Roadmap For Customer Experience.
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Steve Skalski
Chief Business Development OfficerSteve joined [24]7 in 2012 to optimize our client's customer acquisition initiatives. Steve has held executive leadership positions in telecommunications sales and operations in the US and Asia including Pay TV, online video services and iTV services for Roomlinx, Blockbuster, Echostar, and Dish. Steve built businesses that emphasized customer acquisition, customer retention and scalable operations to facilitate profitable growth.
Steve earned a BS in Business Administration from Wayne State University in Detroit and holds an MBA in Finance from The University of Chicago - Booth School of Business.
steve.skalski@247-inc.com↧
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